Posted Monday, October 19, 2009 By ITVN Network
Cincom Systems announced that it has entered into a deal with Syrex Information Services. As part of the deal, Cincom Systems will replace Syrex’s existing solution with the Cincom Synchrony Express solution built on the IBM Smart Business platform.
Cincom Systems unified agent desktop solution, Cincom Synchrony Express, is a new integrated Contact Center and Communication platform that dynamically increases efficiency while reducing overall cost of deployment. Synchrony Express provides Syrex with an all-in-one Contact Center software suite that includes a multi-channel inbound/outbound interaction management, universal queue, skills-based routing, predictive dialing and campaign management application along with complete ACD, IVR & Voice Logging application. Synchrony also ensures unmatched customer service solutions on worry-free IBM Smart Business platform that includes pre-integrated and pre-configured firewall and back-up & recovery services.
Pantulu Avarasala, Director, Cincom India, said, We are very pleased that Syrex Information Services has selected Cincom’s Synchrony Express Solution. This is a key customer win for a Cincom solution on IBM Smart Business Platform and this order further endorses Cincom-IBM association in the Indian market. Cincom’s Synchrony Express Solution offers a complete Contact Center platform that will meet Syrex’s present needs while ensuring a sound platform for embracing new technologies in the future.
Naresh Kakkar, Director, Syrex Information Services, said Syrex’s primary goal was to increase the efficiency of the operations by automating the processes with flexibility to meet future needs. After evaluating multiple vendors, we decided to invest smartly by selecting the Synchrony Express Solution on IBM Smart Business Platform. Synchrony’s unprecedented simplicity, ease of usage and manageability with IBM as single point of contact ensured its win. Cincom’s Synchrony Express solution on IBM Smart platform increased our productivity by 25% and delivered the perfect customer experience.
